A piece isn’t right for you? You can notify us that you wish to withdraw from your purchase without giving a reason.
Submit your request from your order
Open my order and exercise my right of withdrawal
- Use the email address from your order. Shopify sends you a sign-in code; you do not need to create a password.
- Open the order and select the relevant items and quantities.
- Choose the return action for shipped items or the cancellation action for items not yet shipped.
- Check your selection and confirm submission. You receive an email confirming your request before our team reviews it.
This confirms receipt of your request; it is neither a return label nor an automatic refund. Giving notice of withdrawal within the legal period does not require prior customer-service approval.
Prefer to email us?
You may also send a clear withdrawal statement to contact@seoul-rebel.com. Include your name, order email and, if possible, order number, items and quantities. No reason is required. If an action is missing from your account or your order arrives in several parcels, email us promptly: portal difficulties do not remove your rights.
Time limits
You have fourteen days after receiving your goods to notify us. For one order delivered in separate shipments, the period starts when you receive the last item. You may also give notice before delivery. Send the goods back within fourteen days after notifying us.
Standard SR and SEOUL REBEL catalogue embroidery does not remove the right of withdrawal. Try garments on as you would in a shop and protect them for return. Handling beyond what is necessary to try them may result in a justified deduction for diminished value; missing original packaging alone does not automatically remove your right.
Before sending a parcel
Standard returns are free from every country open for sales at the time of your order. Contact us at contact@seoul-rebel.com to receive a free label or shipping instructions paid for by SEOUL REBEL. We provide the appropriate return destination individually; do not send parcels to Caspar’s workshop or a cosmetics logistics address. See our returns and refunds policy. You do not need to wait for these instructions to notify us of your withdrawal.
A fault or a different size?
Contact contact@seoul-rebel.com about faults or fulfilment errors: statutory guarantees are separate from withdrawal. For a size change, tell us the variant you want so we can check availability and exchange arrangements. An exchange does not remove any applicable right to a refund.
Your data
Your information is used to handle the request and follow up your order. You are not subscribed to marketing. See our privacy policy.
Size exchanges and faults
Use our exchange and fault form. For a fault, describe the issue and email photos of the product, the affected area and garment label to contact@seoul-rebel.com with your order number. No reason or photo is required for withdrawal. Statutory rights remain separate.